The short version
- We start with a quick call, so I understand the job.
- You send me the files it needs. Your business stays in charge of that data (the "controller"), and I act as your "processor".
- That means I only use it on your instructions, only look at what the job needs, never share it, and delete it when the job is done.
- You run the finished automation on your live files, and I check it with you.
1. How a job works
- 1Show me on a callSo I understand what the job really is.
- 2Send me the filesSecurely. I handle them as your processor.
- 3I build and test itOn a working copy, never your live system.
- 4You run it for realOn your live files, and I check it with you.
2. Controller and processor: who's responsible for what
UK data protection law, overseen by the Information Commissioner's Office (the ICO), splits responsibility for personal data between two roles:
You decide why your customers' and staff's details are collected and how they're used. They're your records.
If I handle any of that data while working for you, I only do it on your instructions, for your job, and for no purpose of my own.
That's the standard arrangement whenever a business brings in outside help with its systems, much like an IT support company or a payroll provider. The ICO's guidance is clear that processors don't make their own decisions about your data, and they don't pay the data protection fee that controllers do.
3. Your files, day to day
- Sending: we agree a secure way to share them, such as a shared folder you control, rather than loose email attachments.
- Working: I build and test on a working copy on my own secure computer, never on your live system.
- Looking: I only look at what the job needs. If a tab or column isn't part of the job, I leave it alone.
- Finishing: when the job and any fix period are over, I delete everything and confirm that I have.
4. My promises as your processor
These are also written into my terms of business. When I handle personal data for your job, I will:
- only act on your instructions, and only for your job
- keep it secure, and only look at what the job needs
- never share it with anyone, or put it into AI tools
- delete it when the job ends, and confirm when I have
- tell you promptly if anything ever goes wrong with it
- help you if one of your customers asks what data you hold about them
5. Jobs I might turn down
If a job would mean me handling particularly sensitive details, such as health information, children's records, or bank and card details, I'll tell you straight away. Often there's another way. If there isn't, I'll say so honestly rather than take on something I'm not set up for.
That's not me being awkward. It's me being upfront, so you know exactly where you stand before we start.
6. Your enquiry details
When you ask for a quote, I receive your name, email, the job you're interested in and when suits you for a call. That's my own business information, and I only use it to reply to you and arrange the call. My privacy notice explains this in full.
7. Questions or concerns
If you have any questions or worries about your data, just email hello@betechnical.co.uk. I'll acknowledge your message quickly and give you a full response within one month.
You can also read how I use AI. AI tools never see your customers' personal details.